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Product care

How can we help?

Find your product. Understand the next step. Get the right information for your equipment.

Start with your product

Find your model

Search a current climate series or enter its full article code. For other products, choose a category below.

15 current climate series

ClimateHome appliancesTVs & displaysSmall appliances

Choose a topic

The right next step.

Tell us what you need so your enquiry includes the relevant details from the start.

Help with a product

Operation, displayed messages, controls or a change in performance.

Product information

Ask for model-specific instructions or information for your market.

Parts & accessories

Identify the component and equipment before checking compatibility.

Warranty enquiry

Prepare the purchase details and ask about the applicable process.

Before you get in touch

A few details make
the difference.

The model code identifies the equipment type. The serial number identifies your individual unit. They are not the same.

Model & serial number

Look for the accessible rating label, packaging or purchase paperwork. On split systems, note both indoor and outdoor model codes. Do not remove covers to find a label.

Purchase & installation

Have the country, retailer, purchase date and installer details available, where relevant. Keep the receipt for any warranty follow-up.

What you observed

Record the exact displayed code, selected mode and when the issue started. Photos can be attached in your email application before you send.

Useful answers

Before you send an enquiry

I cannot find my model in the current range.

You can still contact us. Enter the exact code from the rating label in the enquiry form and include your country of purchase. Do not select a similar-looking model as a substitute.

Where can I find instructions for my product?

Request information for your exact model and market through the product information enquiry. Do not use instructions from a visually similar product. This page does not provide a public download library.

Request product information →
What should I include in a warranty enquiry?

Include your model, country of purchase, purchase date, retailer and a description of the issue. Keep your proof of purchase available. Your retailer or installer may be the appropriate first contact; the applicable route depends on your purchase.

Prepare a warranty enquiry →
Can you identify a replacement part from a photo?

A photo can help, but the full model and serial number are also needed to check compatibility. Add them to your enquiry. Do not dismantle equipment or order a part based on appearance alone.

Does the contact form send my message automatically?

No. It prepares a structured email on your device. Review it and send it through your email application, or copy the message and email info@zollerz.com.

Ready to get in touch?

Start with the model and a short description. We’ll use your enquiry to understand what information you need.

Prepare a support enquiry